What we collect, what you can delete.

This Privacy Policy describes how Yelow Inc. ("Yelow," "we," "us") collects, uses, and shares information in connection with our websites, dashboards, and AI-powered voice and messaging services (the "Services").

1. Information We Collect

• Account information. Name, business name, email address, phone number, and login credentials when you create an account.
• Communications data. When our Services handle a call or text message on a customer's behalf, we collect the content of that communication, including audio recordings, transcripts, message text, caller ID information, and call metadata (time, duration, phone numbers involved).
• Business information. Information about businesses, including publicly available business listings and information our customers provide to configure the Services (for example, hours, services offered, booking preferences).
• Usage and device information. Log data, IP address, browser type, and interactions with our websites and dashboards.
• Payment information. Processed by a third-party payment processor; we do not store full payment card numbers.

2. How We Use Information

We use the information we collect to:

• provide, operate, secure, and support the Services, including answering and placing calls and messages on our customers' behalf;
• create recordings and transcripts of communications handled by the Services and make them available to the customer the communication concerns;
• maintain, troubleshoot, and improve the Services;
• communicate with you about your account, including transactional emails;
• detect, prevent, and address fraud, abuse, and security issues; and
• comply with legal obligations.

3. Call Recording and AI Processing

Communications handled by the Services may be answered or placed by an automated, AI-powered agent and may be recorded and transcribed. Our business customers are responsible for providing any notice of recording required where they operate. Audio and transcripts are processed automatically to provide the Services.

4. How We Share Information

We share information only with:

• Service providers that process information on our behalf to deliver the Services (such as cloud hosting, telecommunications, AI processing, payment, and email providers), bound by obligations to use it only for providing services to us;
• Our customers, who receive the recordings, transcripts, and related data for communications the Services handled on their behalf;
• Legal and safety recipients, where required by law, legal process, or to protect the rights, safety, or property of Yelow, our users, or others; and
• Successors in connection with a merger, acquisition, or sale of assets.

We do not sell personal information.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

5. Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Customers may request deletion of recordings and transcripts associated with their account.

6. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

• You may access and update account information through your dashboard.
• You may opt out of marketing emails via the unsubscribe link in those emails; we may still send transactional or account-related messages.
• To request access to or deletion of your information, contact us at [email protected]. If your information was collected through a call or message handled for one of our customers, we may direct your request to that customer.

8. Children

The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.

9. State-Specific Disclosures

Some U.S. states impose specific requirements on how personal information is protected and how breaches are reported. We comply with the data-security and breach-notification laws that apply to the states where our users and the individuals whose information we process reside. If a security breach affecting personal information occurs, we will notify affected individuals, and any regulators where required, in accordance with applicable law.

• New York residents. We maintain reasonable safeguards and provide breach notification consistent with the New York SHIELD Act (General Business Law §§ 899-aa and 899-bb).
• Arizona residents. We provide breach notification consistent with Arizona's data-breach notification law (A.R.S. § 18-552).
• California residents. We provide breach notification consistent with California Civil Code § 1798.82. To the extent the California Consumer Privacy Act (as amended, Cal. Civ. Code §§ 1798.100 et seq.) applies to us, California residents may exercise the access and deletion choices described in Section 7. As stated above, we do not sell personal information.

10. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new effective date and, for material changes, provide reasonable notice. Material changes will not apply retroactively to previously collected information without consent where required by law.

11. Contact

Yelow Inc. — [email protected]